Complaints procedure

Complaints procedure

Sobolt strives to provide the best possible service. Are you dissatisfied with our services? You can submit a complaint by contacting us.

Do you have a complaint?

Sobolt sees complaints as an opportunity to improve the quality of the service. To ensure that your complaint is handled properly, Sobolt has a clear complaints procedure.

To file a complaint

You can submit a complaint via our contact form at or via We aim to deal with the complaint within 30 days at the latest.

Complaint will be handled

Sobolt handles the complaint carefully and always responds on the basis of adversarial processes. The complaint may lead to an investigation of the persons involved. If there are any questions or uncertainties, we will be contacted.


You will be informed in writing or by e-mail based on the information collected. It states the conclusions, solutions and measures to be taken.


If you do not agree with the results, you can submit a written objection to the management of Sobolt within 14 days of receipt. The objection will then be dealt with again, to which a definitive response will be given in writing.